Privacy policy.

To deliver a cash-on-delivery order we record your name, phone number, governorate, city, street address and building, plus any delivery note you add. An email address is optional — we ask for it only so we can send your order confirmation.

We also store the items, quantities and totals for the order, any discount code used, and the order's status as it moves from placed to delivered.

Payment is cash on delivery. We never see, request or store card details, and there is no payment processor involved.

If you sign up to hear from us we store your email address, an optional name, where you signed up from, and whether you are still subscribed.

Every marketing email carries a one-click unsubscribe link. Unsubscribing is immediate and we keep a record of it so we do not email you again by mistake.

We run our own basic analytics. We record the pages visited, how far down the page you scrolled, how long you stayed, the referring site, the campaign tags in the link you arrived through, a coarse device type, and your browser's user-agent string.

These are tied to a random identifier generated in your browser and kept in local storage. We do not log your IP address alongside them, and the identifier is not linked to your name unless you go on to subscribe or place an order from the same browser.

We also use PostHog, an analytics provider, for the same purpose. Its requests are proxied through this domain rather than sent to a third-party host directly.

Clearing your browser's site data removes the identifier and starts a new one.

Order details are used to fulfil, deliver and support your order, and to contact you about it.

Analytics are used in aggregate to understand which pages work and which do not.

If you have subscribed from a browser and later leave items in your cart, we may send a reminder to that address. We only do this for people who have already subscribed — an address typed into a checkout box is not treated as consent to marketing.

Our hosting provider, our database provider, our email provider and our analytics provider process data on our behalf in order to run the site.

Delivery couriers receive the name, phone number and address needed to bring the order to your door.

We do not sell your data, and we do not share it for anyone else's advertising.

Order records are kept as long as we need them for accounting and support.

Subscriber records are kept until you unsubscribe, and the unsubscribe itself is retained so the request is honoured.

Analytics records are kept in aggregate and are not used to build a profile of an individual.

Write to hello@reliviacare.com and we will tell you what we hold about you, correct it, or delete it.

You can unsubscribe from any email using the link in its footer, without contacting us.

If this policy changes we will update the date at the top of this page.